The rules today for customer service have changed. The options available to our patients/clients today can be found almost anywhere. What sets businesses apart is the experience. Cultivating the patient experience from beginning to end is paramount to compete and win in today's marketplace. We will discuss how to create emotional connections to achieve loyal relationships that turn your patients/clients into brand ambassadors.
- 1) Learn how to develop a great customer experience from greeting to goodbye.
- 2) Explain and measure customer service wins and how to recover when things go wrong.
- 3) Identify tools that can teach you how to engineer and customize a customer service principle guide.