Customer Service Connections - Your Critical Competitive Advantage

The rules today for customer service have changed. The options available to our patients/clients today can be found almost anywhere. What sets businesses apart is the experience. Cultivating the patient experience from beginning to end is paramount to compete and win in today's marketplace. We will discuss how to create emotional connections to achieve loyal relationships that turn your patients/clients into brand ambassadors.

Seminar Information
Seminar Date:
June 26, 2020
Seminar Objectives
  • 1) Learn how to develop a great customer experience from greeting to goodbye.
  • 2) Explain and measure customer service wins and how to recover when things go wrong.
  • 3) Identify tools that can teach you how to engineer and customize a customer service principle guide.
Customer Service Connections - Your Critical Competitive Advantage
Speaker Information
Selina McGee
Individual topic purchase: Selected
American Optometric Association
AOA Approved: 1.00
CPC Approved: 1.00
AOA Price:$0.00